When Your E-Invoice or Credit Note or Debit Note is Rejected by the Fatoora Portal: What to Do?

Handling Rejected E-Invoices & Notes on Fatoora Portal: Quick Solutions

Ajith Kumar M
April 5, 2023
2 min

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As businesses in Saudi Arabia transition to Phase 2 of the E-invoicing regulation, it is essential to understand how to handle rejected invoices, credit notes, or debit notes submitted through the Fatoora Portal. This can be a daunting task for businesses that are new to e-invoicing or are unfamiliar with the validation process. However, with the right tools and guidance, businesses can easily manage rejected invoices and maintain compliance.

Automating Validation & Submission Process

At Complyance.io, we help businesses automate the validation and submission process. Here's what to do if your invoice or credit note or debit note has been rejected by the Fatoora Portal:

Step 1: Identify the Validation Error: When an invoice, credit note, or debit note is submitted through our validation engine, it is checked for errors or discrepancies against the Fatoora Portal's validation rules. If the validation fails, we will notify you through email or push notification about the validation error. This error message will contain details of the specific error, allowing you to identify the issue quickly.

Step 2: Correct the Validation Error: Once you have identified the error, you need to correct the invoice, credit note, or debit note data. This can be done by accessing the original document and making the necessary changes to ensure it meets the validation criteria. Our ICE Engine provides an intuitive interface to help you make these changes quickly.

Step 3: Resubmit the Document Once you have corrected the validation error, you need to resubmit the document through the Fatoora Portal for clearance or reporting. The ICE Engine automatically validates the document again, and if it passes the validation, it will be submitted to the Fatoora Portal. This process is crucial to ensure that your business maintains compliance and avoids any penalties.

Step 4: Handle Rejected Invoices In some cases, the Fatoora Portal may reject an invoice with errors that cannot be corrected. In such cases, the clearance engine at Complyance.io automatically creates counter-credit notes or debit notes to reconcile the rejected invoice. This process is mandated by Zatca for Phase 2 E-invoicing and helps businesses maintain compliance with minimal manual intervention.

With these mechanisms, businesses can automate the validation and submission process, ensuring compliance and minimizing errors.

Wrapping Up

In conclusion, businesses need to understand how to handle rejected invoices, credit notes, or debit notes when submitting them through the Fatoora Portal. By following the steps mentioned above and leveraging Complyance.io's ICE Engine, businesses can maintain compliance and avoid penalties. If you have any queries or need guidance, feel free to reach out to us.