Header image
Malaysia E-invoicing

How Complyance Enhanced E-Invoicing Processes for SMK Electronics Malaysia

Complyance helped SMK Electronics Malaysia adopt seamless e-invoicing, simplifying workflows and ensuring full compliance with local regulations for the team.

Organization

SMK Electronics Malaysia

Organization Location

Malaysia E-invoicing

Industry

Manufacturing Industry

Company Revenue

Total Invoices

ERP Used

SMK Electronics Malaysia, a key player in the electronics industry and part of Japan’s SMK Corporation, sought a smooth, efficient e-invoicing solution to comply with Malaysian tax authority (LHDN) requirements. To meet SMK's needs, we designed a customized solution that integrated with their ERP system and managed a range of specific challenges to ensure a successful launch.

Client Background

SMK Electronics Malaysia produces electronic components, such as remote controls and control panels, for various industries. They needed an e-invoicing system that would integrate seamlessly with their internal systems, ensuring timely and accurate invoice submissions to LHDN.

Key Challenges

  1. Initial Setup Delays on the MyInvois Portal: The MyInvois portal setup took longer than anticipated, causing initial delays.
  1. PDF Template Customization: Adapting the PDF invoice templates with custom fields required to meet SMK's needs involved complex modifications.
  1. Unexpected Errors During Testing: During the testing phase, unexpected errors disrupted the upload process on the Complyance platform, creating temporary barriers.
  1. Excel Template Adjustments: The original e-invoicing Excel sheet required further adaptation to match LHDN’s guidelines, which initially slowed down the process.

Solutions Implemented

  1. Detailed Setup Documentation: We documented the MyInvois portal setup step-by-step to ensure a smoother onboarding experience.
  1. Collaborative PDF Template Refinement: Our team visited SMK’s Malaysia office to fully understand their requirements and finalize the necessary template modifications.
  1. Permanent Resolution of Testing Errors: We identified and resolved the issues causing upload errors, ensuring smoother testing.
  1. Streamlined Excel Template for Usability: After revising the Excel template to align with LHDN’s specifications, we made it easy to use, allowing SMK’s team to transition to e-invoicing without complications.

Results

The project successfully went live, allowing SMK to submit e-invoices seamlessly and without errors. While initial challenges caused minor delays, SMK is now equipped with a fully functional e-invoicing solution, and we are focusing on enhancing the system further through API integration for even greater efficiency.

This successful project highlights our commitment to understanding client needs and delivering effective, customized solutions. We look forward to supporting SMK Electronics Malaysia in achieving continued e-invoicing success.

Pain Points
  1. Portal Setup Delays
    Setting up the MyInvois portal took longer than expected, affecting SMK’s project timeline and raising concerns about meeting compliance deadlines with LHDN.
  2. Complex PDF Template Customization
    SMK required tailored e-invoice PDF templates to meet internal standards and LHDN guidelines, which involved intricate adjustments for accuracy and layout.
  3. Recurring Errors During Testing
    Unexpected errors surfaced during testing, disrupting SMK’s progress and causing delays as they worked through unanticipated troubleshooting challenges.
  4. Excel Template Complexity
    Initially relying on Excel uploads, SMK faced difficulties adapting the template to LHDN’s requirements, making data entry confusing and slowing training efforts.
  5. Refined Excel Template for Usability
    We simplified the Excel template with clear instructions and streamlined formatting, enabling SMK to manage e-invoicing efficiently before full API integration.
Results

As a result of our collaboration, Mapa Gloves now operates a customized, efficient e-invoicing system perfectly suited to their needs. By project completion, Mapa was generating error-free invoices in a production setting, achieving a smoother and more efficient workflow. Despite initial delays and technical adjustments, the final solution aligned seamlessly with Mapa’s requirements for usability and reliability. We’ve also committed to ongoing support and improvement, ensuring that Mapa continues to experience a consistently enhanced e-invoicing system.

Book a personalised introduction to Complyance

Achieve timely and cost-effective compliance with
Complyance's e-invoicing solutions.